How do I change what happens when someone calls my number?
See what each number does, then edit its call steps and put them live.
Open Phone system
Under Numbers, find your number. The words below it say what happens when someone calls, such as who rings and whether the call goes to voicemail.
Open the number you want to change.
When someone calls this number shows the steps in order. The headings show the paths for business hours and menu keys.
Choose a step to change it.
For example, choose Ring to change Who rings, or Voicemail to change its Greeting. Use Add a step to add another action.
Click Put it live.
Your changes take effect for calls to that number. Cancel discards changes that are not live yet.
If a step says Nobody rings, choose who should ring before putting the changes live. For menus and hours, see How do I set up a phone menu, business hours and voicemail?.