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How do I change the help center's look?

Open Customers help center, click Settings, then Look. Pick a banner, a color, and type a headline and subtitle. Each choice saves at once.

Updated October 24, 2026

Open Customers help center in your workspace, click Settings, then Look. Pick a banner and a color, and type the headline and subtitle your customers see at the top. Each choice saves at once.

Also called: design, theme, colors, banner, header, branding, apparence, couleurs, bannière, en-tête

Step 1: Open Look

In your workspace, open the Customers help center project. Click Settings at the top of the preview. The Look tab opens, with a preview of your banner at the top.

Click: Customers help center › Settings › Look

Step 2: Pick a banner

Under Banner, pick a drawn scene (Paper, Aurora, Sunrise, Ocean, Forest, Dusk or Mist), Your color, or Your photo. For a photo, click Your photo and pick a PNG, JPEG, GIF or WebP picture under 5 MB. Click Change photo to pick another.

Click: Look › Banner

Step 3: Pick a color

Under Color, pick the color for links, cards and the Your color banner. It starts as your business color.

Click: Look › Color

Step 4: Write the headline and subtitle

Type a Headline, like "Advice and answers from the Riverside Plumbing team", and a Subtitle, like "Find answers about our services, visits and billing." They save when you click outside the field. Leave the headline empty to use that one with your business name.

Click: Look › Headline

Good to know

If it doesn't work

  • "That photo is too big. Use one under 5 MB." Pick a smaller photo.

  • "Use a PNG, JPEG, GIF or WebP photo." Save your photo in one of those types.

  • "That didn't save. Try again." Wait a moment, then pick again.

  • No Settings button. Open the Customers help center project first.

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