How do I follow a ticket?
Click Follow at the top of a ticket. You get a notification for its new comments and moves. Click Following to stop.
Following a ticket tells you when it gets a comment or moves to another step. Click Follow at the top of the ticket. Click Following to stop.
Also called: subscribe, watch, notifications on a ticket, suivre un billet, s'abonner, être avisé
Step 1: Follow the ticket
Open the ticket and click Follow, beside the link button. It turns into Following. Point at it to see how many people follow the ticket.
Click: a ticket › Follow
Step 2: Read what changed
When someone comments or moves the ticket, the bell shows "updated a ticket you follow". Click it to open the ticket.
Step 3: React to a comment
Under a comment, click the smiley (Add a reaction) and pick an emoji. Click an emoji already there to add yours or take it back. Point at it to see who reacted.
Good to know
You follow a ticket on your own when you file it, when it's given to you, when you comment on it, and when someone mentions you in it.
You never get a notification for what you did yourself.
Turn these notifications off in Settings › Notifications: "A ticket you follow gets a comment or moves".
You can ask Ask Sam: "follow SUP-12" or "stop following SUP-12".